The Beck Group
  • Beck Technology
  • Dallas, TX, USA
  • Full Time

On top of being a winner of the 2018 and 2019 Best Places to Work in Dallas by the Dallas Business Journal, Beck Technology is a uniquely positioned software company creating technologies to revolutionize the construction industry by significantly improving decision making early in preconstruction.

 

Beck Technology is an equal opportunity technology provider in the construction industry whose products include 3 dimensional parametric modeling applications, next generation 2D/3D integrated estimation platforms, and optimization technology that pushes the boundaries of what is capable in today's marketplace.   Passion, Innovation, and Caring define every team member at Beck Tech and our culture promotes high degrees of camaraderie and performance in providing "white glove" experiences for our users. Since we are a fast-growing organization, we need extremely eager people who are capable of fulfilling the critical role of supporting our clients in using and deploying our solutions.

 

Responsibilities:

The Technical Solution Analyst reports to the Technical Solutions Manager and is a critical component in delivering exceptional support and service to our clients.  This position is responsible for the implementation of technical solutions needed to support all of our products.  This position is part of a multi-disciplinary team of software engineers, sales, marketing, and implementation professionals who work in concert to ensure the success of our clients including our internal team of expert implementation specialists.  Our technical solution analysts are skilled at proactive supporting our clients by creating community articles, how to videos, and managing our frequently asked questions.  The technical solution analyst is responsible for retaining ownership of cases and proactively following up with clients with updates until a resolution is reached.

Skills/Qualifications:

  • Must genuinely care about the success of our clients and the people on our teams.
  • Must be passionate about supporting our clients and seek innovative ways to solve their problems.
  • Must complete training on the tools and processes we use and start actively supporting our clients using them within 1 month.
  • Must become proficient in product usage enough to be able to pass a base and intermediate training class tests within 2 months.
  • Must be able to develop new content (video, written, web, etc.) at least once a week to support our users.
  • Must be able to remotely connect to customers' devices to troubleshoot and resolve issues while possessing the patience and a desire to turn dissatisfied clients into happy ones.
  • Must be able to guide customers through the features of the software and best practices.
  • Must understand concepts of databases and servers like Microsoft SQL Server.
  • Ability to create custom reports with products like dev express or crystal reports is a plus.
  • Ability to create dashboards and reports with business analytics tools like Microsoft Power BI is a plus.
The Beck Group
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